Customer Service Advisor – Personal Lines

The Role

  • Promote and generate new business, across all personal lines classes -Motor, home, farm, van, health and marine.
  • Process policy queries and changes in line with existing client’s needs.
  • Support of the annual renewal cycle, ensuring client retention.
  • Support day to day administrative needs associated with client’s personal lines policies.
  • Identify cross sell opportunities by asking clients what other insurance needs they have.
  • Provide an excellent client experience and ensure positive engagement.
  • Work collaboratively and flexibly to support goal achievement.
  • Ensure compliance with CBI, CPC, GDPR & internal policies at all times.
  • This role supports clients both face to face and over the telephone.

The Person

  • Experience & knowledge in a personal insurance environment is required
  • APA qualified or working towards is an advantage
  • You will be customer-focused, and committed to providing an excellent service to our clients
  • Strong interpersonal skills are essential

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    Hastings Insurance is an Equal Opportunities Employer

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